Job Description

This position is hybrid and requires 3 days in our office in Yardley, PA.

The Account Manager’s primary goal is to boost revenue, customer satisfaction and loyalty by upholding the highest standards of client service from concept through delivery. Additionally, the Account Manager will represent the clients’ packaging needs and recommend solutions to drive internal growth.

This position will have responsibilities for performing a variety of tasks to support the account management process on packaging projects from concept, design, pricing, timeline planning; to ensure the delivery to the client will impress and delight our customers. This role is responsible for the daily development process including timeline and client management.

1. Strategy:

· Strategic thinking to maintain margin targets and increase existing/new customer sales

· Maximize client relationships by being the conduit for recommending innovative, high-quality, cost-effective solutions that will solve client packaging needs and challenges.

· Collaborate cross-functionally and represent clients’ needs to 1.) enhance the identification of additional opportunities for innovative, high quality and cost-effective packaging solutions and 2.) improve product development, risk management, and supplier quality.

2. Operational Execution:

· Manage all account management tasks, including production schedules, design workflows, and project timelines.

· Collect client packaging specifications through interactive intake process.

· Collaborate with cross functional teams to make sure technical drawings and specifications meet client requirements and supplier samples/capabilities.

· Collaborate with overseas teams to ensure production timelines and budgets are met, maintaining high-level oversight of production and delivery schedules.

· Participate in innovation projects, ensuring client satisfaction from inquiry to delivery.

· Assist with financial reviews, including pricing audits, payment schedules, freight reconciliations, and budgeting for new projects.

3. Process Improvement and Innovation:

· Help identify process improvements that enhance the product journey.

· Participate in sustainability initiatives.

· Help to implement systems enhancements that drive operational efficiency and scalability.

4. Supplier Engagement:

· Collaborate with QA and suppliers to address quality challenges and drive continuous improvement.

· Creative problem solving to meet the client’s packaging needs.

5. Client Engagement:

· Act as the primary contact for clients, ensuring proactive communication and timely resolution of any issues. Build strong client relationships by understanding client needs and providing innovative, high-quality, timely and cost-effective solutions.

· Understand clients’ unique challenges and work to provide solutions.

· Build frequent client connection points to provide opportunity for feedback loops and proactive solutioning.

Qualifications:

Required Experience & Abilities:

· 2+ years of work experience in account management of consumer goods or merchandise development; or similar industry

· Ability to communicate and influence both written and verbally.

· Ability to build strong relationships both internally and externally.

· Strong collaboration, problem solving and prioritization skills.

Education:

Bachelor’s Degree - Business, Marketing or similar field and/or equivalent combination of education and experience.

Competencies:

· Problem Solving – Identifying problems and analyzing solutions.

· Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency,

· high energy, and enthusiasm.

· Decision Quality – Making good and timely decisions that keep the organization moving forward.

· Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions.

· Resourcefulness – Thinking on one’s feet and devising creative solutions.

· Priority Setting – Prioritizing tasks and activities effectively.

· Functional/Technical Skills – Possessing required technical and functional knowledge and skills .

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