Job Description

First Report To : Director of Sales, Elise Luna

Base Pay: $65,560 / Year + Commission

Experience Required: 5 years in the hospitality industry, Catering preferred

JOB SUMMARY

A Catering & Event Sales Manager is responsible for developing and executing strategies to meet and exceed sales goal expectations, servicing social and corporate clients throughout Southern California in conjunction with their counterpart in production.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Uphold the high standards of 24 Carrots' handbook and policies.
2. Represent and uphold the 24 Carrots core values: Trustworthiness, Collaboration, Service Excellence and Dedication.
3. Prospect and actively solicit all types of new catering business through various methods, including cold calling, attending industry & community networking events, referrals, office visits, etc.
4. Pursue, develop, and maintain client relationships through networking and prospecting, ensuring that prospects are converted to clients, and clients' expectations are met through effective communication, planning and customer service
5. Establish and maintain relationships with industry influencers and key community and strategic partners for maximum exposure
6. Collaborate with counterpart in production on team sales goal & sales plan development to achieve monthly, quarterly, and annual team sales goal targets
7. Ensure all inquiries and leads are responded to in an enthusiastic and timely manner
8. Provide excellent customer service and expertise to clients, supporting them from initial inquiry through menu and event development during the proposal and negotiations stage, ensuring customer satisfaction and retention
9. Process correspondence (internal & external), proposals, contracts, and BEOs accurately, and in a timely manner
10. Conduct in-house tastings for social/wedding/corporate events prior to event booking
11. Conduct off-site tastings/demos for potential new corporate delivery clients
12. Conduct site tours/visits with potential clients prior to event booking
13. Attend events day-of as needed to further client relationship and ensure customer satisfaction
14. Work with a sense of urgency and duty to actively complete work assignments with detail, accuracy, and a focus on the customer experience
15. Remain current of national trends in the industry and local market changes to best serve clients
16. Develop and maintain relationships with industry partners & outside vendors
17. Attend weekly sales team meeting
18. Handle and resolve customer complaints with the support of upper management
19. Keep the Director of Sales informed of any issues occurring during the negotiations and sales process for each event
20. Other duties as assigned by the Director of Sales

SECONDARY/SUPPORT DUTIES AND RESPONSIBILITIES

1. Support and assist counterpart in production during the planning and execution process as needed to ensure the highest level of customer service and satisfaction
2. Work with clients to gather all necessary information to ensure event setup & execution details are accurate and all information is efficiently communicated to the staff
3. Communicate and distribute all event information to appropriate internal staff and managers, working directly with all other departments to ensure all event details are accounted for
4. On occasion may need to conduct in-house tastings for social/wedding/corporate events after event booking
5. On occasion may need to conduct detailing meetings for larger detailed events
6. On occasion may need to conduct site visits with booked clients, creating space plans/event layouts when necessary
7. Manage outsourced vendor services for events, including placing/confirming orders, communicating event details, directing on-site as needed, and processing invoices in a timely manner
8. Attend and manage on-site execution of events from installation, delivery, and setup through dinner service, and on occasion through to event conclusion as needed.

SUPERVISORY RESPONSIBILITIES

Indirectly supervise onsite staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing onsite work, addressing complaints, and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Professional,enthusiastic,responsible,anddependableteamplayer
2. Highly organizedwith meticulous attention to detail
3. Canworkwellunderpressure
4. Excellent verbal and written communication skills with the ability to prepare and deliver clear, concise reports and presentations that are understandable by the target audience
5. Strong management skills and proven project management experience with the ability to manage on-going multiple priorities
6. Exceptional customer service skills
7. Results driven
8. Self-motivated,takesinitiativeandwillingtoacquirenewskills
9. Adeptatbuilding teams
10. Willingnesstoworkinacollaborativeenvironmentwithco-workersfromdiversetechnical backgrounds
11. Ability to plan, service and supervise a variety of events with the assistance and cooperation of other staff members
12. Ability to anticipate equipment and other logistical needs for individual events
13. Proven ability to deal in a professional and cordial manner with the public attending events
14. Abilitytoquicklyidentifyandresolveproblems
15. Ability to function independently and intuitively in a fast-paced environment
16. Stronglogicandreasoningskillstoidentifystrengthsandweaknessofalternativesolutions andapproachestoissuesastheyarise
17. Ability to exercise sound judgement and make proper decisions in handling incidents at all types of events
18. A basic knowledge of sales and business management practices and procedures
19. Ability to compile and maintain records pertaining to events
20. Ability to manage confidential information and maintain its integrity
21. Strongcomputerskillsthat include proficiency with MS Office and Google applications, Catering and CRM software
22. Highlevelofpersonalhygiene
23. CurrentCaliforniaFoodHandler'scard required
24. Local travel is required

EDUCATION AND/OR EXPERIENCE

1. College degree in Business Administration, Marketing, Management, Hospitality or another business-related field. Bachelor's degree preferred.
2. Minimum 5 years of experience within the hospitality industry that includes quantifiable success in a sales role.
3. Prior experience with reaching sales goals and objectives.
4. Comprehensive knowledge of off-site catering, event production and operations, including coordinating small and large-scale events, pre-event planning, vendor management, on-site logistics and event execution.
5. General interest in food, menu design, and creative event development.
6. Experience in working in a computer environment utilizing Microsoft Word, Excel, PowerPoint, CRM, and sales/event management programs.
7. Basic knowledge of financial management disciplines including, but not limited to - gross profitability, budget design and management, financial analysis, and return on investment.
8. Reliable transportation and clean driving record required.

LANGUAGE SKILLS

1. Ability to speak and understand English
2. Ability to write routine correspondence
3. Ability to deal with employees effectively and courteously
4. Ability to write articles and copy for publication that conform to prescribed style and format
5. Ability to effectively present information to top management, managers, and/or employees.

MATHEMATICAL SKILLS

1. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
2. Ability to compute rates and calculate figures such as proportions and percentages.

REASONING ABILITY

1. Ability to maintain a calm, composed presence in an often fast-paced environment where multiple tasks, events and stimulus may occur simultaneously
2. Ability to define problems, collect data, establish facts, and draw valid conclusions.
3. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, dealing with both abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Whileperformingthedutiesofthisjob,theemployeeisfrequentlyrequiredto sit; walk; and talk or hear
2. Whileperformingthedutiesofthisjob,theemployeeisregularlyrequiredto stand; use hands to finger, handle, or feel; and reach with hands and arms.
3. While performing the duties of this job, the employee is occasionally required to climb or balance
4. The employee must occasionally lift and/or move up to 25 pounds.
5. Specificvisionabilitiesrequiredbythisjobincludeclosevision,distancevision,colorvision, peripheralvision,depthperception,andabilitytoadjustfocus.

WORK ENVIRONMENT

Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthoseanemployeeencounterswhileperformingtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.

1. Whileperformingthedutiesofthisjob,theemployeeis occasionally exposed to outdoor weather conditions.
2. Thenoiselevelintheworkenvironmentisusuallymoderate,buttherewillbecaseswherethe noiselevelis loud to extremely loud.
3. This position occasionally requires work that exceeds 40 hours per week and occasionally requires flexibility to start shift earlier and end shift later with little to no notice.
4. This position occasionally requires work outside of a traditional work week.
5. While performing the duties of this job, the employee is occasionally required to work off site.

FULL TIME BENEFITS AT 24 CARROTS INCLUDE:
Career Growth
Competitive Pay
Paid Vacation & Sick Time
Paid Holidays
Floating Holiday
Group Health Insurance - Medical, Vision & Dental
Bereavement Pay
401(k) Program 24 Carrot Catering and Events

Job Tags

Holiday work, Full time, Local area, Outdoor, Early shift,

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