Commercial Truck Service Department Manager Job at Grask Truck Group of Kansas, Wichita, KS

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  • Grask Truck Group of Kansas
  • Wichita, KS

Job Description

Job Description

Job Description

Description:

GTG Peterbilt – Wichita is the premier heavy and medium duty truck dealer representing the Peterbilt and Hino truck brands. When you build your career at GTG Peterbilt-Wichita , you make a commitment to being the very best in the business.

We are excited to announce we have an immediate opening for a Commercial Truck Service Department Manager in our Wichita, KS location . This role is responsible for ensuring the efficient and profitable operation of the Service Department while fostering and maintaining exceptional customer and employee satisfaction.

Requirements:
  • Establish strategic and operational goals and objectives and ensure those goals are achieved.
  • Foster effective and timely communication between all other departments as well as customers.
  • Communicate with vendors on product and warranty issues.
  • Overall responsibility for upkeep and maintenance of the department to ensure a safe, clean work environment.
  • Keep management informed of operations.

Primary Duties:

  • Establish financial and operating objectives for the Service Department in support of company's annual business planning process.
  • Prepare operating and capital budgets for the Service Department, review on a regular basis and take corrective action as needed.
  • Provide management information to Senior Leadership as it pertains to Service Department operations including forecasts and market trends.
  • Evaluate Service Department performance against target goals and standards, take appropriate corrective action when needed.
  • Establish and foster relationships with key outside vendors, and insurance companies.
  • Maintain good customer relations, addressing all customer concerns and mediate a solution for all parties involved.
  • Thorough knowledge of and compliance with manufacturer and vendor warranties procedures.
  • Follow up and collect vendor credits and allowances in a timely manner.
  • Interview and hire Service Department employees.
  • Oversee purchasing and acquisition of appropriate department tooling and equipment.
  • Ensure department achieves acceptable productivity, efficiency while adhering to company goals and policies.
  • Address and handle personnel issues to include the Performance Appraisals and performance related improvement plans.
  • Hold monthly shop meetings to review safety, policy, procedures, technical updates, customer issues, etc.
  • Maintain cleanliness of shop and office area.
  • Ensure overall upkeep of facility and grounds.

Qualifications:

  • Three to five years heavy-duty truck service or related experience with supervisory or management experience.
  • Ability to listen and communicate with customers and co-workers.
  • Excellent verbal and written communication skills.
  • Management skills to include strategic plan development, decision making abilities and program implementation.
  • Demonstrate or display extensive product knowledge to customers and staff.
  • Supervisory skills to include the ability to coach, train and motivate employees to reach established department goals.
  • Highly organized, detail oriented and results driven.
  • Prioritize and handle numerous tasks simultaneously.
  • Work well under pressure while assisting a wide variety of customers (both internal and external).
  • Fostering relationships with key industry contacts.
  • Maintain professionalism.
  • Good mathematical skills
  • Basic computer skills
  • Knowledge of Windows.

Education :

  • High school or equivalent preferred
  • Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Required experience:

3-5 Year of industry management experience

Benefits:

  • Competitive salary and benefits package,
  • Medical, Dental & Vision insurance
  • PTO accrual begins at time of hire.
  • Eligibility for paid holidays at time of hire.
  • 401(k)
  • 401 (k) match

Compensation based on education and experience.

GTG Peterbilt is an equal opportunity employer.

Job Tags

Holiday work, Immediate start,

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