Job Description

Job Description

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Client Retention Specialist. The position is a critical member of the regional business sales and operations team reporting directly to the Regional President. The Client Retention Specialist will lead the Client Retention Planning Process, coordinating with internal operations team members as well as with the Proposal Support team, Pricing Specialists, and the Legal Services Group to ensure the retention opportunities are calendared and that all associated tasks (including responding to Requests for Proposal) - stay on track. The Client Retention Specialist’s goal is to optimize customer retention ratings and profit margins.

Hybrid role with reporting to office location at least one day per week.

C andidate must reside in California in Central Valley, Bay Area, East Bay or Santa Rosa.

Potentially 5% local travel.

Seeking previous proposal, pricing, or bid experience.

RESPONSIBILITIES:

• Coordinate efforts of regional leaders on the rebid cycle for all contracts with upcoming expiration dates; exercise strong internal project management skills to ensure contracts do not go out to rebid in the first place; delegate tasks to other departments (Pricing, Legal, etc.) as well as Operations personnel (GMs, RVPs); assigned deadlines; develop customer retention plans; lead planning meetings
• Support development and utilization of enterprise level tools (e.g., Salesforce.com, the Proposal Builder, Client Survey tools) that will be used to raise visibility of upcoming contract expiration dates; offer suggestions and best practices
• Coordinate rebid proposal development and interactions with the rebid proposal development team and the pricing team to ensure margins are maximized during rebid; review the work product of others; edit and/or make corrections or improvements to our responses to rebid RFPs
• Coordinate and participate in rebid sales presentations; design presentations

QUALIFICATIONS:

• Bachelor’s degree in business, marketing, sales, or related field of study
• A minimum of one (1) year of experience in proposal writing and/or bid experience
• Expert-level skills in Microsoft Excel and PowerPoint
• Outstanding oral and written communication skills
• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Professional, articulate, and able to use good independent judgment and discretion

PREFERRED QUALIFICATIONS:

• Master’s Degree in business, marketing, sales, or related field of study
• Experience with Salesforce.com
• Project management experience

BENEFITS:

• Base salary: $75,000 - $100,000 per year plus bonus eligibility
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

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