Job Description

We are looking for a Customer Experience and Education Consultant for a top beauty company in New York, New York!

Responsibilities:

• Customer Experience Expertise
• Deep understanding of customer experience – what drives customer behavior
• Understanding of in-store and online services that drive customer satisfaction and retention
• Knowledge of learning design and upskilling a community
• Follow up with markets and gain feedback on global service education package rollouts
• Facilitate cross-team collaboration with internal teams – including marketing, social, communications, digital, beauty tech
• Experience with developing, writing and producing educational content that includes, but not limited to, product education, customer experience education and digital training/upskilling
• Comfortable developing global education content (videos, testimonials, etc.) – sharing product knowledge, demonstrating how a product is used, etc.
• Staying on top of customer experience and service trends of what is driving customer behavior on social channels and in-store environments

Required Qualifications:

• 5 years of experience in-store and/or online customer experience
• 3 years of experience learning content creation (digital and physical)
• Project Management experience
• Strong communication and organization skills
• Self-motivated to take initiative to lead projects and work collaboratively
• Ability to be flexible in an evolving environment
• Retail/customer facing experience preferred
• Learning development and facilitation experience preferred
• Writing experience preferred

If you meet the required qualifications and are interested in this role, please apply today. 

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.

Job Tags

Hourly pay, Contract work, Freelance, Flexible hours,

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