Customer Service Dispatcher Job at Desmond Heating and Cooling Solutions, Newark, DE

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  • Desmond Heating and Cooling Solutions
  • Newark, DE

Job Description

Job Description

Job Description

We are seeking a Customer Service Dispatcher to join our team! You will be responsible for helping customers by providing service information and scheduling service requests..

Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about the services and pricing
  • Troubleshoot and resolve issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, dispatch, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Computer skills (Google sheets, Excel, Email,)
  • Ability to navigate GPS / Scheduling software
  • At least 2 years of Dispatching Experience

Schedule:

Monday - Thursday 10a-6:30p; Saturday 8a-4:30p

*This is a remote position, but you must live in the area, as we do meetings in person frequently*

Company Description

Desmond Heating & Cooling Solutions has a successful history serving Delaware and Pennsylvania.
We’re a family-owned company, and we are committed to giving our customers outstanding service. Our technicians are certified and experienced at repairing, maintaining, and installing systems. We’re a licensed and insured business, and we’re proud to serve you.

Our mission at Desmond Heating and Cooling Solutions is to provide excellent customer service, unbeatable prices, and quality assurance. Whether you require heating replacement or another related service in Delaware and the surrounding areas, Desmond Heating & Cooling Solutions is here to help.

Company Description

Desmond Heating & Cooling Solutions has a successful history serving Delaware and Pennsylvania.\r\nWe’re a family-owned company, and we are committed to giving our customers outstanding service. Our technicians are certified and experienced at repairing, maintaining, and installing systems. We’re a licensed and insured business, and we’re proud to serve you.\r\n\r\nOur mission at Desmond Heating and Cooling Solutions is to provide excellent customer service, unbeatable prices, and quality assurance. Whether you require heating replacement or another related service in Delaware and the surrounding areas, Desmond Heating & Cooling Solutions is here to help.

Job Tags

Remote job, Saturday,

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