Customer Service Representative Job at Russell Tobin, Youngstown, OH

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  • Russell Tobin
  • Youngstown, OH

Job Description

  • Job Opportunity: Customer Service Representative
  • Location: 6981 Southern Blvd. Youngstown, Ohio 44512
  • Contract Duration: 6 months (Temp to Hire)
  • Schedule: 8:00 am to 5:00 pm
  • Pay rate: $17/Hr on W2 | W/O Benefits
  • Major Duties & Responsibilities:

    • Handle a high volume of incoming and outgoing customer communications via phone, email, and text with professionalism and efficiency.
    • Independently resolve customer issues by utilizing available tools, resources, and sound judgment, partnering with stores when needed.
    • Meet or exceed departmental goals for productivity, quality, and customer satisfaction.
    • Maintain accurate records of customer interactions and resolutions.
    • Escalate complex or unresolved issues appropriately.
    • Contribute to a positive and collaborative team environment.

    Basic Qualifications:

    • Ability to produce clear, professional written communication.
    • Demonstrated basic math skills.
    • Strong customer service orientation and a passion for helping others.
    • Intermediate PC skills, including proficiency in Windows, Microsoft Office, and web browsers.
    • Commitment to first-call resolution.
    • Excellent English comprehension and grammar.

    Preferred Qualifications:

    • Previous experience in a customer-facing role (phone or in-person).

    Benefits Info:

    Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Job Tags

Contract work,

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