Job Description
TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities—including Philadelphia, Washington, DC, Atlanta, and London—with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations.
We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role.
Availability Requirements:
● MUST be able to work Weekends and Holidays.
● This is not a remote position.
● Shifts may vary, with potential start times as early as 12 AM.
Responsibilities and Duties
● Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, and London.
● Assist customers with bookings and sales over the phone, in person, and online.
● Demonstrate in-depth knowledge of our products and services.
● Perform various administrative tasks in a fast-paced environment.
● Adhere to company policies and procedures.
● Greet and assist all office visitors in line with company standards.
● Maintain organized records and a clean reception area.
● Support the Customer Service Assistant Manager with additional administrative duties. ● Not limited to the above duties
Qualifications and Skills
● Strong customer service skills.
● Geographical knowledge of Manhattan is a plus.
● Must be computer proficient - data entry, emailing, internet researching, faxing, and others. ● CRM Knowledge a + Zendesk
● Project management software a +
● Time management skills
● Knowledge of Google workspace is a plus.
● Understanding Excel and formulas use a plus.
● Problem-Solving Capabilities.
● Excellent (verbal and written) communication skills.
● Positive attitude and enthusiasm.
● Requires a professional demeanor.
● Team player with good organizational and interpersonal skills.
● Able to multitask.
● Must come to work presentable and well-groomed.
● Business casual attire at all times.
● Available for on-call (weekdays/weekends).
● Available to work on Weekends and all Major Holidays.
● Exceptional attendance
Other experience:
● Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese)
Job Types: Seasonal
Salary: $17.00 - $20.00 per hour
Benefits:
● Employee discount
Schedule
● 8 hour shift
● Holidays
● Overtime
● Morning/Midday/Evening/Overnight
● Weekend availability
Ability to commute/relocate:
● New York, NY 10017: Reliably commute or planning to relocate before starting work (Required) Experience:
● Microsoft Excel: 1 year (Required)
● Customer service: 1 year (Required)
Work Location: In person
Powered by JazzHR
WS5Mrghmgv
...transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations Only applications submitted within three months of the review period will be...
...Position Details** Truck is domiciled in Kentwood, MI * 5-6 days a week (4-5 overnights)* Home weekly * Greater Midwest regional... ...Benefits** .70 cpm * $25-$50 per stop * $25 per hour delay pay * Weekly average gross from $1500 - $2000* Safest drivers...
...Developing our people is critical to our strategy and fostering our culture of empowerment. A Brief Overview The US LBM Market Fulfillment Manager is responsible for managing and optimizing the fulfillment process within a designated market or division. This role...
...has an exciting opportunity for you We are seeking a talented linguist who can tackle a full range of activities and thrive in situations... ...dialects. What Sets You Apart: No clearance is required to apply for the job. After passing the required tests, we will sponsor...
...Tenet Massachusetts is seeking a Registered Nurse (RN) Psychology for a nursing job in Cherry Valley, Massachusetts. Job... ...nursing or an accredited school. Preferred: Academic degree in nursing (bachelor's or master's degree). Certifications: Required: Currently...