Job Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for designing, conducting, and synthesizing human centered design research in support of C1 client design engagements and stakeholder collaboration projects. Responsibilities include leading design research activities and supporting concept design and implementation efforts based on formative, exploratory and evaluative research methods. The member insights will inform and inspire design and innovation engagements to address both user needs and HCSC stakeholder interests. Required Job Qualifications: Bachelor's degree and 3 years design research, product design, design strategy or other related field Strong written, verbal, and interpersonal skills Experience with user-centered design practices, methods and tools) Experience with both qualitative and quantitative research methodologies and practices Experience with translating insights into actionable solutions, products, or services Experience working in a highly collaborative, consulting type environment Preferred Job Qualifications: Familiarity with the health care industry and/or a highly regulated service industry Experience communicating with poise and professionalism with clients and co-workers Experience collaborating and working with multi-disciplinary teams and cross functional departments Experience in a consulting role with large enterprise level accounts and multiple, concurrent projects Experience with Design Thinking, Human Centered Design, or UX and CX methodologies Familiarity with quantitative research methods Passion for improving member journeys through design Experience with hybrid/remote working arrangements and virtual collaboration tools Maintain a curious, user-centered mindset Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $54,800.00 - $121,100.00 Health Care Service Corporation

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