Hi,
We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.
Title : Desktop Support Engineer
Location : Rutland, VT
Duration : 12 months
Relevant Experience (in Yrs.): 6+ years
Detailed Job Description
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.? PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.? Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations? Provide onsite and remote technical assistance to End Users.? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)? Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)? Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support? Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.? Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall? Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool? Experience of working within SLAs and ITIL processes? Effective written and verbal communication skills? Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Thanks & Regards
Venkatesh
Team Lead || ASCII Group, LLC
Office: (248)-476-7600
Ext. 104; Direct: +1 469 663 0625
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Email: Venky.K@asciigroup.com
hybrid! This Jobot Job is hosted by: Madeline Lazarus Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume. Salary: $90,000 - $150,000 per year A bit about us: We are a leading provider of information technology, logistics...
...May provide specialized counseling and support. Serves as a member of the interdisciplinary... ...: Licensed Graduated Social Worker (LGSW) Licensed Independent Social... ...Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability...
Job DescriptionThe Language Services Unit at the New York County District Attorneys Office (DANY) provides interpretation and translation services for the investigation and prosecution of criminal cases. Under close supervision, qualified Spanish interpreter/translator...
...to lead our Camp Elks programs as Site Directors. If youre a nature-loving leader who thrives on creating positive, fun, and safe outdoor experiences for kids, we want you on our team! Were looking for staff who are 21 years or older and dedicated to helping children...
...Eligible** Job Purpose: Responsible for overseeing computer forensic investigations, data recovery and extraction of seized and... ...from the agency are facilitated expeditiously. Ensure that Digital Forensic emergencies or disasters are handled properly. Perform...