Job Description

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

Job Overview

Director, Intelligent Automation, is a dynamic role responsible for equal parts vision and strategy, technical solution delivery, and leadership, coaching and growth of an equally dynamic product and software development team to scale our enterprise automation journey at T-Mobile. More specifically, Director, Product & Engineering is responsible for vision, ideation, design, product roadmap and technical build, support and maintenance, innovation and improvement of the automation/low code product portfolio/platform, as well as the supporting technology capabilities and infrastructure that support the automation and low code product/platform in an Agile driven environment. Initially leading a team of 10 FTE, as well as teams of onshore and offshore contracting companies, and managing CAPEX / OPEX budget $15M - $25M. Direct reporting line includes team(s) of Manager(s), Product Manager(s), Product Owner(s), technical and solution architecture, DevOps management, UI / UX, Test, as well as full stack Software Development. The Director is usually directly or indirectly responsible toward achievement or improvement of core business product metrics and directly responsible for technology metrics.

Job Responsibilities

1. Strategy, Vision, Analysis: Develops and maintains strategic partnerships with senior internal customers within and outside of technology organization. Intimately understands their business strategies, generates new ideas, and develops a full stack product and technology strategy that is appropriately aligned. This covers individual product & engineering strategy as well as overarching strategy for portfolio/platform(s).
2. Business & Technical Execution: Oversee, control and manage budget of capex/opex $15M - $50M. Regularly provides review and guidance to Product Management team on execution related responsibilities.
3. Leadership, Coaching, and Relationships: Creates clear and measurable goals for team aligned to company, department, functional area objectives. Supports 5 – 10 (max) persons in direct reporting relationship; most often direct reports are Senior Managers representing full stack teams from product, architecture, development, UI/UX, etc.
4. Other Responsibilities: May be required to serve or execute the role of Product Manager for a specific product or group of products. May be assigned and responsible for other Duties/Projects as determined by business management or Leadership, as needed.

Education

1. Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)

Work Experience

1. 7-10 years Product Management experience in an agile software product development environment, specific to identifying and delivering on large scale process automation. (Required)
2. 7-10 years Managing teams of 5 or more Manager level direct reports with skip level employees in Product Management and/or process automation organization. (Required)
3. More than 10 years Advanced level understanding of customer experience. (Required)

Knowledge, Skills and Abilities

1. Business Operations: Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills. (Required)
2. Customer Experience Management: Mastery level (industry leading) understanding of customer experience. (Required)
3. Technology: Mastery level understanding of RPA/low code platform technologies and components such as security, performance, optimization, API integration. (Required)
4. Wireless Technologies: In-depth subject matter expertise in several core wireless technology related areas. (Required)
5. Agile Methodologies: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
6. Technical Writing: Mastery of requirements elicitation and writing skills including the ability to write concisely and clearly for different audiences. (Required)
7. Agile Project Management: Experience with Agile backlog/project management tools. (Required)
8. Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
9. Communication: Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences. (Required)
10. Mobile Software: Experience with embedded mobile software platforms, and SW platforms such as Android, iOS, and Windows Phone. (Required)
11. Business Analysis: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)

Licenses and Certifications

1. Agile Certified Practitioner (PMI-ACP) (Preferred)
2. RPA Certification (Preferred)

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

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