Job Description
We are currently hiring agents for a technology call center representative position for our technology company in Wethersfield, CT.
Benefits:
Duties and Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Researching required information using available resources.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Requirements:
- Open availability: Monday through Friday. 8 a.m. to 5:55 p.m.
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Skills and Specifications
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Education:
- High school diploma or equivalent.
Job Type: Full-time
Salary: $36,000.00 - $150,000 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Our mission at this company is to make over 1,000 individuals become six figure income earners.
We have a very positive and vibrant culture at this company with consistent support.
Our mission at this company is to make over 1,000 individuals become six figure income earners.\r\nWe have a very positive and vibrant culture at this company with consistent support.
...Job Title: Medical Receptionist Job Description In this role, you will assist patients with portal registration, upcoming appointment preparation... ...benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type...
...JOB TITLE: Grain Merchandiser DEPARTMENT: TBD SUPERVISOR: General Manager HOURS: General 8am- 5pm but available at all hours as needed for trading environment and customers schedules both domestic and around the world. BENEFITS: Eligible GENERAL...
...High School Social Worker Grade Level: 9-12 Location: Livonia, MI Position Details: AnthroMed Education is expanding our team of Social Workers and Mental Health providers who support students across Michigan! We are currently hiring a full-time School Social...
Overview: We are seeking nature loving, safety minded leaders who want to spend the summer days outdoors and guide the adventures of our summer campers. Our Elks Day Camp has horseback riding, rock climbing, archery, swimming, hiking and more on tap. We'll explore wildlife...
...study desirable or an equivalent combination of education and experience. If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards. Specialized knowledge. Verbal & written...