Job Description
We are currently hiring agents for a technology call center representative position for our technology company in Wethersfield, CT.
Benefits:
Duties and Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Researching required information using available resources.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Requirements:
- Open availability: Monday through Friday. 8 a.m. to 5:55 p.m.
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Skills and Specifications
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Education:
- High school diploma or equivalent.
Job Type: Full-time
Salary: $36,000.00 - $150,000 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Our mission at this company is to make over 1,000 individuals become six figure income earners.
We have a very positive and vibrant culture at this company with consistent support.
Our mission at this company is to make over 1,000 individuals become six figure income earners.\r\nWe have a very positive and vibrant culture at this company with consistent support.
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