Job Description

Job Description

Job Description

FIBER OPTIC TECHNICIAN
Job Summary
Responsible for (under limited supervision) installation of new fiber network circuits, expanding existing fiber network circuits, performing network troubleshooting to alleviate system outages, analyzing system sweeps to neutralize system anomalies, fiber system preventive maintenance and restoration and performing basic OTN and headend maintenance.
Job Description
Core Responsibilities
• Troubleshoots and resolves service failures from the CPE to the headend. Possesses knowledge to identify plant issues and resolves no-signal situations and repairs as required as directed by local requirements.
• Provides coaching and support to other Technicians for issues relating to the installation, service and overall customer satisfaction of all residential and commercial applications.
• Performs inside wiring techniques as required. Performs multi-product installations for commercial products, complete from mux to customer equipment (in single and multiple dwelling units) including pre-wired units; performing installations adhering to HeiroTech procedures and safe work practices, NEC and NESC requirements and local ordinances to provide services to the customer. Manipulates connectors, fasteners, wire; uses hand tools. Must have vision ability; close vision, peripheral vision, ability to adjust focus and differentiate colors.
• During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; operates and maintains tools and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses or injuries or property damage to supervisor and customer when appropriate. In Supervisor's absence initiates appropriate procedures. Drives company vehicle in a safe and responsible manner; properly operates and maintains installation/service tools and equipment; demonstrates professional conduct and appearance.
• Performs underground location of existing plant using system prints and cable locating equipment to prevent cable damage and service interruption. Must have the ability to read general system layouts from blueprints.
• Completes paperwork associated with each work order in a timely manner to ensure all details of the work are recorded for entry in the customer's account once the work is checked in; determines acceptability of service per specific product following installation or service call to provide the best possible service for the customer.
• Provides the customer with information on the next steps in the installation process.
• Performs routine troubleshooting calls, troubleshoots the plant through fiber network. 
• Must have the ability climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system's requirements. 
• Must possess the ability to use basic fiber and electrical test equipment. Performs work near power lines and electricity.
• Works and travels in inclement weather.
• Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required. Normal work shift may include evenings and/or weekends; may include variable hourly schedule. Must be available to work overtime including weekends, evenings and holidays.
• Performs construction maintenance duties such as: splices aerial/underground fiber optic cable and equipment to restore fiber plant to system specification; splices and activates new fiber optic plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces enclosures as necessary. 
• Must have the ability to use basic fiber optic installation tools and hand tools. 
• Must have the ability to comply with safety procedures and requirements. 
• Lifts and carries loads of 70 lbs. or more.
• Works within manufacturer's rated capacity for all equipment, including but not limited to ladders and aerial lifts.
• Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide "ready hook-up" capabilities at the time of occupancy. 
• Works in crawl spaces, attics and permit required confined spaces. 
• Exposure to moderate noise level.
• For every job: review all requested services with the customer to ensure understanding and agreement; survey the installation route and review proposed route with the customer to obtain agreement on the location of fiber termination panel. 
• Exposure to dogs and other animals, construction areas and the public in general as required.
• Must have knowledge of policies and procedures for installation activities.
• Performs multi-product service calls for residential and residential like products. Troubleshoot the forward and return path in the drop from the tap to the customer's equipment for multiple services. 
• Must possess the ability to prioritize and organize effectively.
• Must possess knowledge of basic mathematics, the ability to count and handle U.S. currency and the ability to communicate with customers in a clear and straight forward manner.
• Inspects existing bond/ground to ensure compliance with the Customer’s and National Electrical Code (NEC) requirements; make new ground as required in order to protect employees, customers and equipment from electrical shock or damage.
• Checks in each job in a timely manner to ensure all details of the work are recorded for entry once the work is complete. 
• Completes associated paperwork with each work order, as required. Must be able to work while standing 50-70% of the time.
• Possesses knowledge of the National Electrical Code (NEC), the National Electrical Safety Code (NESC), the Occupational Safety and Health Act (OSHA), Federal Communications Commission (FCC), Environmental Protection Agency (EPA), Department of Transportation (DOT), American National Standards Institute (ANSI) and various state and local codes including G.O. 95 and G.O. 128, (when applicable).
• Must have knowledge of Microsoft Outlook, Word, Excel, and Adobe Acrobat on the PC in order to complete time sheets, as-built designs, and splicing documents.
• Required Training/Licenses/Certifications: Valid drivers license and satisfactory driving record, DOT medical card.
• Must be able to pass a background check and pre employment drug screening.
• Other duties and responsibilities as assigned.
Employees at all levels are
expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless options at every touchpoint.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology and services.
• Win as a team - make big things happen by working together and being open to new ideas.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
Disclaimer:
• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
• Internal compensation is based on progression standards
HeiroTech LLC is an EOE/Veterans/Disabled/LGBT employer.

Salary:
Base Pay: $17-$37/hr

 

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