Help Desk 0 Job at CyberCore Technologies, Laurel, MD

RktLTE85cWk5OU1NeWtJYVgvNk9BYUhvMWc9PQ==
  • CyberCore Technologies
  • Laurel, MD

Job Description

The Help Desk 0 p rovides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue. 
• Document and communicate outage information to co-workers and customers
• Provide tier 1 and 2 responses to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed 
• Provide basic instructions on how to use services to both external and internal customers
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment

Required Qualifications:
  • No demonstrated Help Desk experience required. High School diploma is required. 
  • DoD 8570 Compliance with IAT level 1 is required.
  • Active TS/SCI Clearance with Polygraph required


Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.

Job Tags

Shift work, Rotating shift,

Similar Jobs

Addison Kenway.

Dermatology Medical Assistant Job at Addison Kenway.

 ...Dermatology Medical Assistant Job Opportunity in New York City, NY Job#16600089 Excellent opportunity for an experienced Medical Assistant in Downtown New York City. Practice offers full-service dermatology services. Growth opportunities exist for long term employees... 

Peachtree Group Hospitality Management

Night Auditor Job at Peachtree Group Hospitality Management

Job Details Description The Night Auditor will responsible to conduct all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties... 

Sun Broadcasting Inc

Radio Talk Show Host Job at Sun Broadcasting Inc

 ...Southwest Florida!We're seeking a fiery, fun, and fearless Morning Host to join our team and lead a daily three-hour talk show that...  ...all hang out! Use the right amount of sass to create compelling radio that keeps listeners coming back.Prep Like a Pro: Know the LOCAL... 

Take2 Consulting, LLC

Cyber Security Specialist Job at Take2 Consulting, LLC

 ...Cyber Analyst (Junior to Senior Levels) We are seeking Cyber Analysts at various experience levels to support security operations and incident response efforts. Analysts in this role will be responsible for monitoring, analyzing, and responding to security incidents across... 

Bay Language Academy Inc

Arabic and Mandarin teachers/professors/instructors Job at Bay Language Academy Inc

 ...Job Description Job Description Bay Language Academy is expanding and is seeking more part-time aspiring Chinese-Mandarin and Arabic INSTRUCTORS/TEACHERS. Please note that we only consider applicants who are eligible to work in the US and who are physically present...