Job Description
We are offering a contract job opportunity for a Help Desk Analyst I in Pittsburgh, Pennsylvania. This role involves providing first-level technical support to our team and handling inbound queries and issues related to our internal systems and applications.
Responsibilities:
• Receive and respond to inbound telephone calls in a detail oriented and timely manner
• Utilize Microsoft Office 365 and Microsoft Outlook to manage assignments and communicate with the team
• Utilize Team Viewer to provide remote assistance and resolve technical issues
• Maintain an organized and efficient work area, demonstrating strong self-motivation skills
• Provide exceptional customer service to all users, resolving technical issues as they arise
• Consistently monitor customer accounts and take necessary actions
• Process and accurately maintain customer credit applications and records
• Demonstrate hard work and dedication to maintaining a high level of service.
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