Job Description

Job Description

Job Description

We are offering a contract job opportunity for a Help Desk Analyst I in Pittsburgh, Pennsylvania. This role involves providing first-level technical support to our team and handling inbound queries and issues related to our internal systems and applications.

Responsibilities:

• Receive and respond to inbound telephone calls in a detail oriented and timely manner

• Utilize Microsoft Office 365 and Microsoft Outlook to manage assignments and communicate with the team

• Utilize Team Viewer to provide remote assistance and resolve technical issues

• Maintain an organized and efficient work area, demonstrating strong self-motivation skills

• Provide exceptional customer service to all users, resolving technical issues as they arise

• Consistently monitor customer accounts and take necessary actions

• Process and accurately maintain customer credit applications and records

• Demonstrate hard work and dedication to maintaining a high level of service.

• Entry-level position, no previous experience required.
• Proficiency in Office 365 is essential.
• Must be skilled in the use of Outlook.
• Experience in answering multi-line phone systems is desirable.
• Ability to handle inbound telephone calls professionally.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent verbal and written communication skills.
• Must possess good organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• High school diploma or equivalent is required; further education in IT related fields is a plus.

Job Tags

Contract work, Remote job,

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