Job Description

Purpose:
Under the direction of the Supervisor or Store Manager on duty, the Laundry Attendant is responsible for the daily duties in maintaining high levels of customer service by offering a clean, safe, and friendly store.

Primary :

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Supervisor or Store Manager, as needed. Reports to work in a neat and clean manner and wears the appropriate uniform.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Supervisor or Store Manager on duty.
• Retail: Maintains a good visual presentation of retail products at all times; maintains a thorough understanding of retail products and educates the customer; accurately processes sales and encourages customers to purchase additional items.
• Wash/Dry/Fold: Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Supervisor or Store Manager on the duty of any claims.
• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus but is not required.

Skills and Abilities:

• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends is a must.

Education:

• High School Diploma/GED preferred.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

• Drug screen and background check required.
• Department: Laundry Stores.
• Reports To (Title): Store Manager/Supervisor.
• FLSA Status: Non-Exempt.

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