Major Incident Manager Job at Lumen, Remote

RWFHQlA5cWgvOWtEeUV3VFhmbU5EcURvM3c9PQ==
  • Lumen
  • Remote

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Major Incident Manager is responsible for managing NOC operations and projects as well as providing technical oversight to a team of 24X7 techs and engineers. Individuals fulfilling this role must be skilled in one or more network technologies at an engineer level as well possessing conceptual knowledge of NOC operations overall. The role is also responsible for assessing the efficiency of operational processes as well as improving, automating and documenting changes as required. This individual must have strong leadership skills and be able to influence and work effectively with cross functional teams.

The Main Responsibilities

  • Provides technical direction to projects and day to day operations in an assigned area.
  • Lead and maintain Major Incident Management stakeholder partnership to ensure overall resolution and desired outcomes. Execution will require occasional weekends and flexible work hours to support and effectively manage on demand focus of the role. Some tasks include leading outage bridges, engaging support resources, to include 3rd party.
  • Develops methodologies, procedures, and consults on automation development.
  • Develops project progress and status reports through review of data on assigned tasks.
  • Acts as project team leader while contributing to the overall success of the NOC when required to technically engage in network management and repair tasks.

What We Look For in a Candidate

Required

  • Network protocol knowledge common to Transport, IP, and Voice
  • Power and Infrastructure working knowledge
  • Bachelor's degree or equivalent education and related experience
  • 8+ years related experience
  • This role operates and involve working on weekends and providing On-Call support if needed.

Preferred

  • Strong understanding of ITIL and Major Incident Management practices.
  • Experience with automation and monitoring technologies.
  • Good understanding of infrastructure technologies and Data center
  • Understanding of Hybrid Cloud, IaaS & PaaS Architecture, Networking Knowledge, Storage/database, and Mainframe knowhow would be added advantage
  • Friendly, outgoing, positive approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$87,117 - $116,156 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$91,266 - $121,688 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 336894

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
04/15/2025

Salary Range

Salary Min : $

Salary Max : $

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting

Job Tags

Temporary work, Flexible hours, Night shift,

Similar Jobs

Lorven technologies

Healthcare Product Tester Job at Lorven technologies

 ...Role: Healthcare Product Tester Location: Remote (Canada) Job Type: Contract Overview: We are seeking a Product Tester with experience in healthcare product testing. The ideal candidate will have hands-on experience with manual testing and product... 

Symbotic

Senior Simulation Robotics Engineer Job at Symbotic

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain...  ..., speed and flexibility. What we needAs a Senior Robotics Engineer, you will play a key role in the development of simulation... 

Professional Search of the Carolinas

SharePoint Product Specialist- 12 Month REMOTE contract Job at Professional Search of the Carolinas

NCDOT is seeking a SharePoint Product Specialist contractor for the Engineering Content Management group who will be responsible for drafting...  ...candidate must be comfortable using their own equipment to remote into a virtual workspace. A laptop will not be provided.****... 

ECHO Fine Properties

Real Estate Sales & Assistant Job at ECHO Fine Properties

 ...get paid consistently and with commission. Learn from the President of Echo Fine Properties on his direct team to fast track your real estate career. Do you love the excitement and changeable atmosphere of real estate? Do you have a license or are you pursuing one? Do... 

Equinox

Personal Trainer, Greenwich Ave Job at Equinox

 ...recognized as the industry leader in Personal Training expertise, with the first in-house education of its kind through the Equinox Fitness Training Institute. For over twenty years EFTI has elevated our trainers to design comprehensive client fitness programs that are...