Manage the daily operations of a single Crematory location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. JOB RESPONSIBILITIES Financial Management: Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Accountable for monitoring and achieving annual financial goals. Approve expenditures and invoices including overtime. Operations: Manage the daily activities ensuring on-time services. Assure the location’s operating practices comply with applicable federal and state regulations and Company policies. Establish location goals and priorities. Effectively present and communicate Company and Market strategies, values, and goals to staff. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture. People Development: Develop a strong, trusting, and reliable team. Understand team members’ career aspirations and provide assignments to develop skills and or close gaps. Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration. Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations. Collaborate with Human Resources and Market Leadership for recruiting and retention. Other: Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company. Develop and or implement plans to improve customer satisfaction index and on-line community reviews. MINIMUM REQUIREMENTS Education: High school diploma or equivalent. Technical diploma in Funeral Services or Mortuary Science preferred. Bachelor’s degree as required by state/province law and as prescribed by each state board. Certification/License: Crematory license as required by state law and each state board. Experience: Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities. Minimum (2) years of experience managing people or projects. Budgeting and expense control experience strongly preferred. Knowledge, Skills and Abilities: Ability to work evenings and weekends. Financial and business acumen. Proficient in MS Office suite. Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers. Excellent customer service skills.
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