Job Description
A-Line Staffing is now hiring a Full-time Hybrid Order Management / Logistics Coordinator in San Antonio, TX. The Customer Service Representative would be working for a Fortune 500 pharmaceutical company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Order Management / Logistics Coordinator position, please apply to this posting for Immediate Consideration!
Order Management / Logistics Coordinator Highlights
· Hybrid setup (3 days on office, 2 days remote work)
· Monday – Friday schedule. 8-hour shift 8:00am – 5:00pm CST
Order Management / Logistics Coordinator Compensation
Position Summary:
As part of the North America Supply Chain organization, the Customer Order Management Specialist is responsible for coordinating the movement of shipments from the Distribution Center to company affiliates. The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies. The position will report to the Supervisor, Order Management.
Order Management / Logistics Coordinator Responsibilities
• Ensure adherence to regulatory business and department guidelines, policies, and procedures.
• Resolve sales order issues to ensure accurate order fulfillment.
• Work with distribution centers to support on-time delivery and other company key performance indicators.
• Meet or exceed established order accuracy and turn-around standards.
• Handle all customer contacts professionally and courteously. Compose accurate, prompt, and appropriate replies to all customer contacts.
• Maintain up-to-date, comprehensive knowledge of business unit and regional services and products through participation in training, meetings, coaching, and feedback sessions.
• Manage short-supply situations, backorders, and manual allocations as required.
• Input and manage orders for exception products requiring special handling.
• Ensure that all potentially serious incidents are raised to the appropriate levels of management.
• Ensure orders are accurate and released in alignment with service level agreements. Modify orders in the ERP systems, warehouse management and transit management systems per regional requirements.
Order Management / Logistics Coordinator Requirements
· Minimum of 1 year experience with ERP system(s).
· Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service).
· Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical)
· HS Diploma / GED required
If you think this Order Management / Logistics Coordinator position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!
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