St. Josephs Healthcare System is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organizations outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nations 100 Best Places to Work in Health Care.
Job Overview:
The Patient Experience Manager provides management and oversight of the Patient Experience team and Language Services program. The manager is responsible for developing and maintaining a culture of patient-centered care and service excellence within the hospital and also collaborates with various departments to ensure continuous improvement in patient satisfaction. This role combines an understanding of change management principles and tools, a proficiency in measurement and data interpretation, and an understanding of health services delivery and the clinical operating environment, in order to provide support to operating units in achieving excellence in the delivery of patient care. This role also emphasizes improving the overall patient experience through data-driven initiatives, staff training, and effective communication strategies. Collaborates with the Patient Relations Manager, Volunteer Manager and Department Director to identify opportunities to enhance the patient experience.
Qualifications: Bachelors degree required, masters preferred, with an emphasis in Health administration, or a related field.
Three to five years of related experience.
Excellent verbal and written communication skills; strong customer service, interpersonal, conflict resolution, and problem-solving skills.
Ability to work effectively with all levels of the organization, patients, and visitors.
Ability to work independently on assigned projects.
Ability to analyze and interpret data and integrate raw data into actionable process improvements.
Work requires analytic ability to collect information from diverse sources and apply professional principles in performing various analysis and summarize the information and data in order to solve problems.
Work requires knowledge of Language Access Services federal and state laws and national practices.
...Job Description Job Description Established mortgage brokerage, seeking experienced loan officer to cover local real estate offices in Lake Mary and Mount Dora, Florida. The leads from this source will compliment your current outside book of business. This position...
...invest in us must always matter.Salary Range: $13.50 per hourThe Airline Baggage Handler will verify passenger boarding pass with their... ...Must be at least 18 years of ageBe authorized to work in the United StatesMust be able to clear a background and drug screenMust...
Overview: The Warehouse Operations Manager I is responsible for the efficient day-to-day operation of the warehouse with particular... .... This position reports to the General Manager of the Distribution Center. Shift Available; Monday - Friday 8:00A - 5:00P Responsibilities...
...their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services team as a Reset Merchandiser youll be making a difference by ensuring the latest products match the new plan. If you like the flexibility of independent work...
...Job Description Job Description Description As a Social Media Brand Ambassador, youll be the face of Gearsupply across various platforms, creating engaging content, growing our audience, and building relationships to boost brand awareness. Youll also play a key...