Job Description

Job Description

Job Description

About the Role

We’re looking for a compassionate and detail-oriented Member Services Representative to join our team. In this role, you’ll be the first point of contact for our health plan members—helping them navigate their benefits, resolve issues, and feel supported throughout their healthcare journey.

Key Responsibilities

• Respond to member inquiries via phone, email, and chat regarding benefits, eligibility, claims, and referrals.
• Conduct welcome calls and assist members with account setup and portal navigation.
• Explain plan coverage, policies, and wellness program requirements.
• Document all interactions accurately and maintain compliance with HIPAA and internal privacy standards.
• Collaborate with internal departments to resolve member concerns and ensure timely follow-up.

Additional Skills & Qualifications

• High School Diploma REQUIRED

o Experience in a healthcare call center environment

o Need at least 1 year of call center

o High volume inbound calls 60-80 calls

o Be able to multitask

o Understanding HIPPA compliance, Medicare

o Multi-line phone experience

• Excellent soft skills, research, and investigative work

Experience Level

Entry Level

#westpriority25

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego,CA.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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