Job Description

Job Description

Job Description

Welcome to Little Otter!

Little Otter is a childhood mental health company that focuses on the mental health of young children and their parents. Little Otter's mission is to bring expert care for children's mental health to every home. With both everyday wellness tools and our award-winning online child therapy app, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country in the healthcare and insurance landscape.

Job Overview

The Physician Liaison is a new position at Little Otter and is a temporary employed position with the possibility of becoming a permanent position after a 3 month contract. Our new Physician Liaison effectively plans, activates and nurtures strategic referral relationships within their designated territory to boost brand awareness and patient acquisition for Little Otter. Responsibilities include building and executing on a market strategy, relationship cultivation across a portfolio of healthcare professionals and organizations, local marketing activities, data management and event planning.

An ideal candidate has experience managing a book of business and building relationships with healthcare referral partners, through prospecting, developing, and nurturing in a full sales cycle. Ideally, they will have existing relationships in healthcare and/or behavioral healthcare fields. The candidate will have excellent interpersonal skills and can influence at all levels of an organization. They are comfortable working with a remote team with high autonomy and self-motivation. The ideal person is energized by exceeding quotas and goals in a high-growth, fast-paced environment.

This is a field-based position supporting the states of Pennsylvania. Territory will include, but not be limited to: Philadelphia metro area. The Physician Liaison will need to travel locally with reliable transportation and valid driver's license 4-5 days/week. Long-distance travel is expected every-other-month.

Responsibilities

• Promotes Little Otter to referral partners through in-person meetings, video calls, regional and state professional meetings/events, or other effective methods to effectuate new referral growth.
• Serves as a liaison between referral partners and Little Otter to enhance partner satisfaction; nurtures and strengthens existing relationships through exceptional customer service, effective communication and retention activities.
• Maintains detailed and thorough CRM records of existing and potential referring partner activity to track performance, enhance communication effectiveness and support strategy development and new business opportunities.
• Delivers on outreach activity and patient referral goals established by the VP of Healthcare Sales, and documents trends, successes, and problems to drive process improvement.
• Collaborates with internal teams including marketing, clinical operations, and customer success to effectively enter new markets and increase partner satisfaction with the referral process, from initial contact to patient discharge.
• Collects and communicates market insights from referral partners to guide future marketing and product strategies

This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

• Bachelor's degree or higher, or equivalent job experience
• 2+ years in sales or business development role in healthcare
• Strong experience with CRM/PRM tools
• Comfort with video-conferencing platforms (Zoom)
• Excellent interpersonal skills, relationship-building expertise and professional presence
• Proven track record of goal attainment
• Preference for a remote role and drive to work independently, with high-autonomy and self-motivation
• Demonstrated time management and sharp organizational, problem solving and decision-making skills
• Strong project management experience with ability to efficiently and effectively manage multiple tasks and projects
• Ability to effectively and professionally communicate, build rapport, and influence at all levels of an organization
• Service oriented team player who is ready to go the extra mile for your partners and peers. Resourceful, empathetic and proactive.
• Ability to travel to assigned accounts for in-person meetings 75% of your time
• Current Driver's License required

What We Offer

• $5,833 per month on a 3 month temporary employed contract. Possibility to go to a permanent contract after 90 days.
• $5,000 performance-based bonus at 90 days
• A Flexible Time Off Policy
• 12 Company Holidays and a company close-down for the last week of December
• Comprehensive benefits package, including health, dental, and retirement plans
• Opportunities for professional development and growth
• A supportive and inclusive culture committed to making a difference in behavioral health

Research suggests that women and people of color often believe that they need to meet 100% of job qualifications in order to apply. We encourage you to apply even if you don't! Little Otter is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity and expression, disability, veteran status or any other basis protected by federal, state or local law.

Please be alert for potential recruitment fraud. All correspondence will come from email addresses with Name@LittleOtterHealth.com and not from public email addresses such as Gmail. If you are unsure about legitimacy, please confirm open roles through viewing them in -roles. Little Otter will never ask you to pay money, provide banking information or download anything.

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