Job Description

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the Role?

Join our Servicing Design Team as an essential member, where you will create and maintain tools that our Client Service Representatives in the Home Office rely on as well as other integrated and connecting experiences. You will work closely with a committed team of designers, product managers, and engineers to update and improve the key areas of the servicing tooling and experience. You will address complex issues and handle design challenges with a methodical and analytical approach.



Primary Duties & Responsibilities

• Analyze tough problems and think though design challenges in a systematic way.
• Work under the guidance of a more senior UX designer, while still having ownership over own work.
• Follow an iterative design process to wireframe, prototype, and validate design ideas.
• Produce work that follows UX best practices, internal guidelines, and also brings fresh ideas to the table.
• Collaborate with other designers, product owners, and technologists, and contribute to the larger design team through research, presentations, and internal projects.

Qualifications

• Experience completing most UX deliverables.
• A self-starter who is user-focused, detailed, and solutions-oriented.
• Basic knowledge of the fundamentals of user-centered design, visual design, brand development, and how products are put together.
• An extreme passion for understanding the user, and a strong communicator of the user's perspective throughout the design process.
• An understanding that UX is more than just UI, but includes all user-centered design activities from research, concepting, flows, sitemaps wireframes, prototypes, annotations, and more.
• Working knowledge of design and prototyping tools, such as Photoshop, Sketch, Illustrator, Invision and anything else needed to get the job done.
• A strong online portfolio available for viewing.

#LI-Hybrid

Compensation Range:

Pay Range - Start:

$76,650.00

Pay Range - End:

$142,350.00

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c lick here for additional information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion. 

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups

PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Milwaukee, WI-53205

Job Tags

Home office, Flexible hours,

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