Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

The Product Manager, Technical embodies a multifaceted role, serving as a transformational strategist, analyst, customer advocate, and influential leader in both business and technology realms. This dynamic individual excels in fostering professional relationships and is instrumental in leading and driving business and technical teams through the revamped Release Management, Delivery and Engineering (RMDE) practices; including but not limited to applying release management and E2E best practices and principles earlier in the lifecycle to pave the path to production, driving test and release automation, continuous improvement, gap analysis and leadership communication. This role will support Consumer, Marketing, Back Office, Compliance, Business, and IT (Information Technology). Our key partners are SQaR, Environment Planning, Site Reliability Engineering, Architecture, Change / Problem Management and Portfolio Owners and Tech Partners.

We are a team that encourages innovation and advocates an open, agile approach, truly working and playing in the Un-carrier way!

Job Description

Job Responsibilities:

• Project Management: Participating in multi-functional project teams to ensure successful testing, defect management, release planning and implementation, ensuring projects are delivered with quality and no risk to production.
• Change Management: Facilitating activities to ensure smooth adoption of RMDE practices, including training, communication, and partner engagement.
• Risk Management: Ensures identified risks, compliance issues and vulnerabilities are mitigated/remediated.
• Documentation and Communication: Provide transparent and actionable status information to Leadership through Leadership Checkpoints, Daily Status Reporting, and coordination of executive leadership direction into Triage activities.
• Continuous Improvement: Continuously evaluating RMDE practices to find opportunities for innovation, automation, and efficiency improvements.
• Analysis and Decision Support: Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, including cost-benefit / ROI / NPV analysis.
• Funding and Industry Trends: Works with stakeholders and follows enterprise process to secure and maintain product funding; anticipates industry trends and analyses potential impacts or opportunities to customer / product.
• Communication and Leadership: Communicates, influences, and sells ideas at VP level and below, delivers product releases, and drives ad hoc analysis for management.
• Technical Delivery and Collaboration: Collaborates with PM and Dev leaders to design, architect, and assemble effective Agile delivery teams; partners with SRE, Architecture, Observability, and CI/CD teams; ensures resolution of production defects.
• Product Quality and Response: Accountable for product quality and performance; manages response to critical defects and stakeholder communication.
• Tools and Process Improvement: Manages development of adoption tools and training materials; identifies operational issues and drives improvements.
• Relationship Building: Develops positive working relationships across teams and with outside vendors and customers; maintains professional knowledge through ongoing education.
• Training and Documentation: Develops adoption tools and training materials for the Technical Product Management team.

Knowledge, Skills, and Abilities:

• 3+ years in hands-on technical writing, solution engineering, or technical architecture in large-scale environments (Required)
• 5+ years Product Management experience in agile environments (Required)
• Strong product management, business insight, partner management, project management, change management, analytical, interpersonal, problem-solving, and documentation skills.
• Ability to self-manage initiatives, adapt to ambiguity.

Education:

• Bachelor's Degree in Computer Science, Engineering, IT, or Equivalent Experience (Required)

Additional details on travel, pay range, benefits, and company values are included in the original description.

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