Job Description

This position is a key leader with ultimate responsibility for day-to-day operations and success of this retail location. This position ensures efficiency and profitability, and that sales and financial goals are met. Critically, this position focuses on self-development under guidance from his or her Primary Operator and coaching and development of his or her people with intent to maintain a pipeline of future talent in-store and within the broader organization. This position acts as keyholder (open and close the store), manages productivity and labor hours, and ensures the store’s team delivers World Class customer service to all. This position spends approximately 80%+ of their time in front end operations and leading the team to meet store goals, including training and development where opportunities are identified. The remainder of their time will be spent coordinating with the Human Resources team in hiring, managing personnel concerns, onboarding, offboarding, and other; managing to a P&L with cost and expense control; ordering supplies; paying bills; and coordinating facilities maintenance and improvements as identified. Responsibilities include managing and overseeing store operations, developing routines for opening and closing, ensuring efficient functioning of the store, managing the sales floor, and providing maximum profitability. Implements human resource duties in coordination with the HR team, including recruiting, hiring, training and firing, managing schedules, assigning responsibilities, and setting sales quotas and performance management based on metrics. Reviews daily employee timesheets and submits for payroll processing. Administrates accounting functions, meets monthly, quarterly and annually about sales and financial targets, manages the budget, and generates payroll by adhering to payroll policy. Pays bills including rent, utilities, vendors, and others. Controls inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, store specials or sales. Enforces exceptional customer service, sets criteria for staff, establishes security and safety measures, creates emergency and lock-down strategy and ensures health and safety compliance. Manages loss prevention through security requirements and monitoring strategies, audits paperwork and inventory levels and appropriately handles broken or damaged merchandise. Oversees store maintenance, including cleanliness, safety, and organization. Performs other duties as assigned. Qualifications include a high school diploma or GED, previous store management experience including personnel and financial management, strong computer skills including Microsoft Office and Adobe Suite, outstanding phone skills, bona fide management/leadership skills, and willingness to accept full accountability for store operations. Preferred qualifications include The UPS Store ‘Certified Operator’ training (required upon hire), advanced education degree, coursework, or tech school, and P&L experience.

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