Team Leader Job at SKi Butlers, Big Sky, MT

RnFhTFBkNnU5dE1CeFVrWFcvMklCcVR0MWc9PQ==
  • SKi Butlers
  • Big Sky, MT

Job Description

Job Description

Seasonal (Seasonal)

Job Title: Team Leader

Location: Big Sky, Montana

Terms: S easonal, full and part time roles available

Pay : $21/hour base wage, plus tips.

Requirements:

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !

About us:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role:

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits:

  • Free Big Sky Black Pass
  • Free Alterra Mountain Company Employee pass :
  • Ability to ski everyday
  • Access to 645+ industry discounted brands through Expertvoice
  • Discounted access to Rossignol/Dynastar/Lange equipment
  • 401K benefit and match for ALL staff members over 18 years old
  • Location specific, customer service-based bonuses (4 total in-season)
Primary Responsibilities:

  • Opening and closing the shop daily
  • Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
  • Plan delivery routes, support calls and pickups for the current and upcoming shift.
  • Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
  • Dispatch ski technicians on reactive support calls
  • Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
  • Setting up the next shift for success
Secondary Responsibilities:

  • Sizing guests in the proper equipment for orders as they come into our system
  • Schedule work assignments for the following shift.
  • Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
  • Assisting labor management during slow periods
  • Taking reservations and issuing refunds

Job Tags

Holiday work, Full time, Part time, Seasonal work, Work alone, Shift work, Weekend work,

Similar Jobs

Lakewood Electric Company

Commercial Electrician Apprentice and Journeyman Positions Available!* Job at Lakewood Electric Company

 ...Job Description Job Description LOOKING FOR EMPLOYEES THAT WANT TO WORK AND GROW! Lakewood Electric Company is looking for commercial electrical apprentices and Journeyman. Lakewood Electric Company, Inc. has been in business for over 45 years and with a strong... 

ProCleaning Solutions

Office Cleaner Job at ProCleaning Solutions

Part-time evening cleaner needed for office building in the Strip District. Monday through Friday evenings. Start time is at 5pm, approximately 3 to 4 hours per night. Applicant must be able to pass a background check and drug test and be reliable. No experience... 

New York State Department of Health

Licensed Practical Nurse - 30037, 30256, 30283, 30157, 30158, 30029, 30017, 30043, 30046, 30044, ... Job at New York State Department of Health

 ..., changing linen, lifting and moving residents and caring for their personal effects. Additional Comments There is an additional $575 annual for evening and night shifts $65,848 includes Base pay $49,448 + $13,000 Annual geographic pay + $3,400 location pay.... 

VS Painting LLC

Painter Job at VS Painting LLC

 ...Benefits/Perks Career Advancement Opportunities Paid time off ( After 6 month ) Job Summary: We are looking for a commercial Painter to join our team! You will be preparing and performing professional interior painting jobs in a light commercial setting. You... 

Good Samaritan Society

Licensed Practical Nurse - LPN - Local Traveler Job at Good Samaritan Society

 ...and adaptable Licensed Practical Nurse to join our team as a Travel LPN! This opportunity allows an LPN to travel locally by working in...  ...develop a self-care program. Performs other related duties as assigned. Qualifications Graduate from an accredited...