Job Description

Warehouse Supervisor

Job Overview:
The Warehouse Supervisor is responsible for overseeing day-to-day warehouse operations, ensuring high productivity and stringent quality control. This role involves supervising staff, monitoring workflows, ensuring compliance with safety protocols, and meeting client-specific KPIs related to productivity, order accuracy, and service quality.

Key Responsibilities:

• Team Management:
  • Supervise, train, and assign tasks to warehouse personnel, ensuring the efficient use of labor resources.
  • Provide regular feedback to staff to ensure productivity targets are met and quality standards are upheld.
  • Foster a positive work environment that promotes teamwork and employee engagement.
  • Ensure team compliance with safety protocols and operational procedures.
• Operational Oversight:
  • Oversee daily order picking, packing, shipping, receiving, and storage processes to meet operational efficiency and accuracy goals.
  • Supervise workflows to ensure minimal downtime and bottlenecks while adhering to established timelines.
  • Ensure compliance with client-specific requirements and service level agreements (SLAs).
• Inventory & Quality Assurance Supervision:
  • Supervise inventory control processes, including cycle counting and stock reconciliation, to maintain inventory accuracy.
  • Ensure the proper handling, storage, and shipment of goods to avoid damage and meet client specifications.
  • Implement routine inspections of outbound orders to ensure packaging quality and accuracy.
• Productivity Supervision:
  • Monitor staff performance to ensure productivity goals are met, such as orders picked and packed per hour.
  • Provide hands-on supervision to adjust workloads and reallocate staff as necessary to meet fluctuating demand.
  • Use data from Warehouse Management Systems (WMS) to track performance and report on individual and team productivity levels.
  • Suggest workflow improvements to the Warehouse Manager for enhancing overall operational efficiency.
• Quality Assurance Supervision:
  • Supervise adherence to Standard Operating Procedures (SOPs) to ensure quality standards are consistently met.
  • Oversee regular quality checks on orders to confirm they meet client specifications, ensuring minimal errors or returns.
  • Report any quality issues, discrepancies, or deviations from standards to the Warehouse Manager and assist in implementing corrective actions.
  • Train staff on proper quality control measures, ensuring they are aware of client-specific requirements and handling instructions.
• Client Service & Communication:
  • Act as a point of contact for internal departments regarding client-specific requirements, ensuring clear communication of instructions to the warehouse team.
  • Collaborate with the client services team to handle special requests or address issues related to quality or order timeliness.
  • Resolve any operational issues that could impact service quality, escalating more complex concerns to the Warehouse Manager.
• Compliance & Safety:
  • Supervise daily operations to ensure compliance with safety regulations and company policies.
  • Conduct regular safety briefings and ensure that all staff follow safety protocols.
  • Report any safety incidents or near misses and work with the Warehouse Manager to address hazards and improve workplace safety.
• Reporting & Analysis:
  • Provide daily and weekly performance reports on productivity, order accuracy, and quality assurance to the Warehouse Manager.
  • Participate in team meetings to provide feedback on operational performance and suggest improvements.
  • Assist the Warehouse Manager in reviewing performance against KPIs and implementing corrective actions when needed.

Skills and Qualifications:

• Proven experience in a warehouse supervisory role, preferably within a 3PL or logistics environment.
• Strong ability to supervise productivity and quality control measures while ensuring compliance with client requirements.
• Familiarity with Warehouse Management Systems (WMS) and basic IT skills for tracking inventory and performance metrics.
• Excellent organizational, multitasking, and leadership skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and manage workflow interruptions.
• English & Korean fluency required.
• Spanish fluency preferred.

Work Conditions and Benefits:

• Salary: $60K
• Full-Time On-Site Employment
• Location: Carson, CA
• Hours: M-F, 8AM-6PM
• Health, Dental, Vision Insurance 100% coverage for you and family
• Generous PTO
• 401(K) with Company Match
• Free Daily Lunch Catering
• Continuous Education plan available
• Certification Recognition Program
• Fitness Center Membership Subsidy Program

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