Job Description

Description

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. Under direction of the Program Manager, Special Projects and in partnership with Amazon PXT, this role will support and welcome Amazon employees during new hire and continuous development training sessions.

As a PXT Ambassador, you are the first point of contact to welcome and greet employees during their training sessions. You will assist with a variety of administrative activities and tasks including greeting and checking in leaners, distributing swag, assisting with supply setup, and providing guidance and directions as needed. You will be an on-site contact for catering, room setup, and AV Issues and perform light troubleshooting as needed. You are a solution provider and seek to provide a memorable customer centric experience through each interaction; you will set the tone for their learning experience and get these employees excited for their future.

An individual who will be successful in this role has the ability to manage and prioritize multiple tasks and responsibilities simultaneously, and the ability to operate successfully with generalized direction and guidelines for specific processes. This position is located onsite on Amazon’s campus and will require flexibility in work schedule based on event needs.

Location:Seattle    

Schedule: Monday - Friday,  730am - 6pm (25 - 30 hours a week, hours vary)

Wage:Starting Wage: $25.24 Full Range $25.24 - $30.04

Essential Functions

• Be attentive and provide exceptional, professional customer service to Amazon employees.
• Welcome and provide guidance through the check in process to Amazon employees on their first day
• Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift
• Assist with new tasks, processes, or projects as needed to support evolving team requirements, other NWC divisions, and asks from Amazon partners. Is not change adverse and demonstrates adaptability as business needs develop and shift
• Act as the point of reference for Amazon employees who need assistance or information
• Able to think fast, find answers, and respond quickly to Amazon employee issues, all with a polite, empathic, and professional voice and manner
• Hand out swag, badges, computers, and any other additional items during orientation
• Provide guidance and solutions to Amazonians that may come up during the onboarding process
• Support moving supplies to locations as necessary
• Work collaboratively to support PXT teams
• Utilize organization-specific programs during the check in process
• Responsible for building knowledge, and providing information regard the Amazon campus and the surrounding area

Requirements

• Minimum 1-year customer service, event staffing, or administrative support experience
• Positive, upbeat attitude and able to get along with everyone, customer-focused attitude, both in person and virtually
• Excellent interpersonal skills; polite and professional verbal and written communication. With high attention to detail and accuracy
• Experience using MS Office suite of products preferred
• Must be reliable and punctual with excellent organizational skills
• Must have demonstrated ability to juggle multiple priorities
• Provide quick resolution to customer issues
• Ability to practice a high level of confidentiality
• Ability to maintain composure and good judgment in fast-paced, high-stress environments
• High School Diploma or GED required
• Must be able to frequently lift or carry items up to 50 pounds
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional eveningand weekends
• The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift
• Ability to work independently and out of line of sight from other team members for all or part of shift.
• Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required.
• May need to carry supplies to other buildings
• Ability to work on a tablet/computer
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

About Northwest Center

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.       

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status. 

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