Job Description

YOU MUST HAVE AN ACTIVE COSMETOLOGY LICENSE TO BE CONSIDERED FOR THE AREA MANAGER POSITION!

OVERVIEW:

The Area Manager leads the internal and external customer experience, upholds, and enforces Drybar standards and policies, manages the day-to-day business and is fully responsible for the performance of their assigned area. In addition, the Area Manager is responsible for maintaining positive team morale and uses the company’s ten core values to lead the shop’s culture.

MAJOR ACTIVITIES PERFORMED:

1. Leads three- five (3 -5) surrounding Drybar shops depending on geographic market and their team members to enhance field performance, client acquisition, product sales, cost control, staffing, team development, client experience and membership sales.
2. Responsible for driving business for assigned shops, including a complete understanding of your P&L, financial objectives and margins for growth while working closely with the Ops & Finance team to provide and meet daily budget goals.
3. Ensure talent development within all positions at Drybar and succession planning within the designated market to maximize performance, drive revenue, and achieve annual business goals.
4. Identify business opportunities within market in developing solutions to address or to capitalize on opportunities within Drybar. Successfully ensure that brand partnerships, buy-outs, and events are executed properly.
5. Partners with the Recruiting Department on sourcing and selecting internal and external talent at the Shop Manager, Shift Lead, Assistant Manager, Stylist and Bartender levels by interviewing and selecting high quality candidates, ensuring candidates are a cultural fit and able to meet Drybar standards after thorough training.
6. Take initiative to attract and recruit stylists locally. Develop relationships with local beauty schools.
7. In consultation with Human Resources cultivate employee relations, performance management, culture & development, values, safety initiatives and training.
8. Responsible for leading and guiding their assigned area in the management of Area Shop Educator, shift leads, stylists, and bartenders requiring thorough understanding of the team member handbook, state supplement and all company policies, processes, and procedures.
9. Ensure all company procedures and policies, federal, state, and local regulations, health department and cosmetology board required standards of compliance and operations are met.
10. Adhere to Drybar’s Timekeeping Policy. Responsible for reporting all time worked for self and others, including any work performed off shop premises, in a timely fashion to management.
11. Leads, directs, and develops team members by providing coaching, feedback and mentoring to ensure talent development and succession planning occurs in assigned area to maximize performance, bench strength and individual career growth.
12. Work closely with the Area Shop Educator and training team to ensure all technical training within assigned shops are met by ensuring Drybar standards are being followed at all times (hair quality and customer experience). Assign additional training if needed.
13. Ability to manage, direct, teach and maximize appointment booking applications in each shop within assigned area.
14. Educate and audit all inventory, cash flow and manage shrink and shop consumption.
15. Plan, implement and evaluate a strategic plan to improve performance in sales, recruiting, shop productivity, client experience, and team culture within assigned area.
16. Ensure the shop facility is maintained, operated safely and efficiently to brand-level standards.
17. Responsible for shop inventory: regularly check all retail supplies; may assist with stocking product, tools and supplies.
18. Participates in Area Manager and leadership conference calls to provide partnership and create solutions to address business needs and to drive sales. Responsible for providing staff with weekly information as it relates to company initiatives, changes to policy and procedure, and information disseminated on the weekly national call.
19. Provides excellent internal and external customer service, responding to all inquiries within 8 or less working hours.
20. Participate fully in meetings, trainings and team building events.
21. Follow and comply with the Company's Employee Handbook, policies, and procedures and work rules.
22. Adhere to the concept of team, aligning to and supporting the company’s vision, mission, and goals.
23. Performs other duties as assigned.

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