Job Description

Job Description

Job Description

We are seeking a motivated and customer-focused individual to join our team as a  Customer Service Associate. In this role you will be the first point of contact for our valued customers.

All Hands Fire Equipment is an online nationwide and international dealer of equipment and supplies for Fire - Police - Medical, Safety, Industrial as well as individuals in the public and private sector. 

What We're Looking For:

• Computer skills required, including knowledge, Microsoft Office (Word, Excel, Outlook), general internet navigation knowledge, NetSuite a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Support shipping by occasionally packaging and fulfilling orders. Knowledge and use of UPS Worldship, FedEx, USPS a plus.
• Knowledge or experience in public safety or related areas a plus.

What You'll Do:

• Computer work – data entry, pricing updates, e-commerce and more.
• Provide quotes and generate sales orders for customers from website and sales team.
• Receiving and stocking inventory, showroom and inventory management.
• Respond promptly and professionally to customer inquiries via phone, email and in person.
• Collaborate with other team members to ensure a seamless customer experience.
• Other duties as needed.

WHY JOIN US:

• Opportunities for growth.
• Excellent benefit package (401k/Roth, PTO, health, performance bonus).
• A supportive and collaborative team environment.
• Make a meaningful impact by helping customers and contributing to our company's success.

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