Job Description

Guidehouse is interested in independent individuals seeking project-based work as a Fraud Recovery Investigations Analyst. This is a contract opportunity through MBO partners, in support of a Guidehouse client. This opportunity requires you to work fully on-site and we offer exciting opportunities for people with the right skillsets looking to gain employment with our rapidly growing firm. Guidehouse is seeking experienced Fraud Recovery Investigations Analyst's to conduct, identify, and investigate potential fraud recovery cases. The role involves working closely with the business to appropriately document and escalate such matters. The responsibilities of the Fraud Recovery Investigations Analyst will include, but are not limited to: Gathering, organizing, and analyzing data as it pertains to case development through the use of analytical tracking and data management tools. Reviewing developing cases, identifying and analyzing points of compromise, and communicating potential risk to Fraud leadership. Determining action required based on established procedures and working with supervisors to handle more complex cases. Placing appropriate holds on accounts deemed to have fraudulent activity. Tracking and documenting actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements. Communicating professionally with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and/or documentation to support a decision on whether fraudulent activity has occurred. Managing daily and weekly caseloads, which includes meeting production requirements and proactively following up on open work items. Opening and preparing cases and following all documented procedures to ensure proper case details are completed. Applying investigative and analytic techniques to digest complex information sets to make logical and adequately supported determinations related to potentially fraudulent activity. Executing and delivering high-quality work products, functioning both independently and in a collaborative setting with a focus on client satisfaction. Requirements include Highschool Diploma or GED, 2+ years of experience in financial services or related industries with 1+ years of direct fraud experience, ability to analyze data for patterns and trends and to communicate findings effectively, strong understanding of bank operations, ability to research and make appropriate decisions regarding complex cases, ability to work some rotating holidays, ability to work in a production-driven environment, strong proficiency in Microsoft Excel and other Microsoft Suite Products, ability to work full time in-office in Richardson, TX, and US Citizenship or Green Card Holder required. Preferred qualifications include Bachelor's degree, knowledge of Suspicious Activity Reports (SARs) reporting thresholds, experience drafting and filing Suspicious Activity Reports (SARs), CAMS, CFE certification.

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