Job Description
MEMBERSHIP EXPERIENCE ATTENDANT
FREEDOM BOAT CLUB OF WILMINGTON
BACKGROUND:
Freedom Boat Club of Wilmington is a service-oriented business that emphasizes a hassle-free membership experience. We are designed for anyone who wants to access a versatile fleet of boats on a regular basis, at an affordable cost of entry. FBC members have unlimited access to the club fleet but do not own them and never incur any service or storage fees. Reservations are made through a proprietary online system. A boat club makes its fleet available to its membership and its management handles all aspects of service and maintenance. It's Boating Made Simple!
RESPONSIBILITIES:
The primary responsibility of the Membership Experience Attendant is to meet and greet all members, guests, and persons with a warm friendly salutation and smile. You are the first FBC representative that a member interacts with. You will be monitoring the 'Dock Phone' which is the main form of communication between members who have a reservation and the Operations team.
A successful Membership Experience Attendant will have a working knowledge of all general aspects of the company and the ability to put the individual in touch with someone who can field more specific queries. World class customer service and excellent member relations are a must. This position requires a constant positive attitude and outlook with a friendly disposition. Assisting members from the welcome area to their vessel and ensuring you have facilitated the introduction to the dock staff assisting them that day. You will be aiding members with gear and items to and from the vessel, as this is part of our standard level of service.
Required Hours: 16-24 per week
This is a part time position, WORKING WEEKENDS ONLY, FRIDAY - SUNDAY. All staff
members begin on a probationary employment period for 90 days. We are a Drug-Free Workplace
requiring negative drug screening prior to offer of employment and all candidates are required to
consent to full criminal and credit background screening.
Membership Experience Attendant's Typical Day:
Job Duties & Responsibilities include (but are not limited to):
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