Job Description

Senior Program Manager

Richmond, VA 23220

In office, limited hybrid remote

SUMMARY:

• The Senior Program Manager is a dynamic, client-facing leader overseeing project managers and their projects ensuring the successful delivery of client projects. Key responsibilities include resource allocation, driving project milestones, resolving client conflicts, and maintaining project timelines that align with client expectations. Internally, this role focuses on mentoring project managers, implementing best practices, departmental organization, and providing strategic recommendations to address project constraints

SPECIFIC RESPONSIBILITIES:

• Manage Project Managers
• Hands on Manager of Projects
• Manage multiple projects end-to-end, including defining project scope, developing detailed project plans and milestones, and ensuring that the project remains on budget and on-schedule
• Educate clients and other stakeholders on the development process and their role in the process by setting clear expectations clearly and resetting them often as necessary
• Ensuring that client progress reviews and revisions are proactively planned and efficiently executed and that desired outcomes are met. Quickly assess and recommend next steps based on progress review outcomes
• Work with account management and delivery team architects to clarify project requirements and manage expectations with the client and hold teams accountable to delivery goals
• Maintain communications and documentation, including hours/budget reports, status reports, job tracking, project plans, change logs and change orders. Ability to run internal and client meetings to review maintained documentation
• Mentor junior PMs and other team members to develop project management skills

KEY SKILLS AND REQUIREMENTS:

• Strong business acumen and the ability to make data-based decisions
• Ability to manage metrics, including but not limited to budgets and capacity planning
• Client-management experience with demonstrated skill in navigating difficult client conversations regarding budget, timeline, and scope
• Flexibility, attention to detail, and solutions-focused approach
• Experience in a fast-paced environment and ability to manage multiple projects with changing deadlines, requirements, and resources
• Proven success collaborating with and driving alignment cross-functionally between internal teams (delivery, sales, finance, operations, etc.)
• Working knowledge of job management software (e.g. Hive, JIRA) and project management software (e.g. MS Project, Smartsheet)
• Experience leading teams and managing direct reports preferred, but not required
• Some infrequent travel required

QUALIFICATIONS:

• Minimum 5+ years of project management experience in SaaS, at an agency, or in a creative client services organization
• Minimum 3+ years of experience managing 3 or more people in a department, ideally Project Managers as a Manager, Director, or Program Manager
• Must have external client facing experience
• Prior experience producing content or creative experience is ideal

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req25-00032

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